Going green? Profits down? Losing customers? These foremost authorities show you how to save money, increase profits and keep your customers coming back!

Sunday, April 25

12:00 noon | Points of Profit™ | Ron Yudd
Explore where the profit problems and profit opportunities are lurking in your business. Learn to construct an action plan for profit awareness and profit enhancement. This is a hands on presentation filled with take home application.

1:00 pm | Green Ops 101: Here you see it, there you don't | The Green Table Network
How can your operation gain the greatest value from going green? The answer is a smartly-tuned balance of what your customer wants and needs to see, and what they don't. The Green Table Network's André LaRivière will show you how to make the most of doing your part for a sustainable future.

2:00 pm | No One Escapes Customer Service | Ron Yudd
Create, construct and communicate service stan-dards and expectations that will not allow customers to "escape" your business. A presentation for those that want to improve the levels of service in their business but are not really sure where to start!

 

Monday, April 26

11:00 am | 60 Ideas in 60 Minutes | International Caterers Association (ICA)
You will need to pay close attention to this fast moving seminar. The caterers will be throwing out ideas faster than you can write them down – culinary, operations, marketing  and more. Get your creative juices flowing at this inspiring seminar.

12:00 noon | Building Your Bottom Line Through Sustainability | Don Fisher
Efficiency is one of the most practical ways to add green to your restaurant. But what does it mean to go green? Don Fisher will offer up a plate full of sus-tainable practices that will not only save you money but move you to the forefront of green foodservice.

1:00 pm | Customer Service Workshop | WorldHost® Training Services
Dining out is about more than food – it’s the whole experience. It’s creating a tantalizing atmosphere while enjoying scrumptious food presented by staff with exceptional customer service skills. To ensure your patrons receive a deliciously WOW experience, join us and sample our service recipe for success!

2:00 pm | Ten Things Operators Must Know About Energy Efficiency | Don Fisher
From Energy Star equipment selection to operating procedures, efficiency saves energy and money. During these challenging economic times, the wise operator cannot afford to lose profits through wasted utilities. Learn how to plug up the water and energy leaks in your operation.